Returns & Refund Policy
Effective Date: 1st January 2025
At Sassiglow, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item(s), we’re here to help.
1. Return Period
You have 14 calendar days from the date you receive your order to request a return.
To be eligible for a return:
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Your item must be unused and in the same condition you received it.
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It must also be in the original packaging.
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Proof of purchase (e.g., order number or receipt) must be provided.
2. Non-Returnable Items
For hygiene and safety reasons, earrings are non-returnable and non-refundable under any circumstances, unless faulty or damaged upon arrival.
Other items that cannot be returned include:
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Gift cards
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Digital downloads
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Custom or personalized items (unless defective)
3. How to Initiate a Return
To start a return, please contact us at [your-email@example.com] with your order number and reason for return.
Once your return is approved:
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We will provide you with instructions on where to send the item(s).
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Customers are responsible for return shipping costs unless the item is faulty or sent in error.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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A refund will be processed to your original payment method within [X] business days.
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Original shipping costs are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at info@sassiglow.co.uk.
6. Damaged or Faulty Items
If your item arrives damaged or faulty:
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Contact us within 48 hours of delivery.
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Include clear photos of the item and packaging for assessment.
We will offer a replacement, repair, or refund depending on the situation.
7. Contact Us
If you have any questions about our Returns & Refund Policy, please contact us at:
📧 Email: info@sassiglow.co.uk
📞 Phone: +44 7831811806
📍 Address: Northwode, Ring Street, Stalbridge, Dorset DT102LZ